For insurance-heavy practices
"Do You Take My Insurance?" — Asked Forty Times a Week, Answered by Your Most Expensive Phone Line.
Your front desk gives brilliant answers to the same ten questions, all day, forever — while the new patient on line two hangs up and dials your competitor. We measure the clog, then publish it away.
Score Your Question ClogFree · 10 questions · about 3 minutes · scored 0–100 with a written report
Every Answer Given Twice Is a Filing Failure
Insurance networks, pricing, hours, parking — the questions repeat because the answers live only in your staff's heads. At The Same Ten Questions, we measure how much of your line the repeat traffic consumes and what it crowds out. Then the answers get published — once, verified, findable — so they stop being phone calls.
- Scored 0–100 with a written report
- Monthly crowded-out estimate, from your own numbers
- Measured discovery: both call streams into the same windows, timestamped
- Fixes scoped from measurements — from $2,500
What the Clog Actually Costs
The Clog
The re-researched answer, the ten-minute plan lookup, and the new patient ringing busy behind it all.
The Math
New inquiries × crowd-out rate × close rate × patient value — displacement priced conservatively, staff time not even counted.
How We Measure
Two timed call streams into the same real windows: your commonest questions, and new-patient attempts. Timestamped.
The Best Answer Is the Call That Never Happens
In a live practice we measure, inquiries that couldn't get through reached a booking at 10.9% vs 29.7% when the line was clear — and the busy signal never cared why the line was busy.
A published, current, findable answer serves the asker INSTANTLY, at 2am, in their own words — and leaves your line open for the patient who actually needs a human.
The Proof Behind the Numbers
Measured findings come from a live outpatient specialty practice we work with, anonymized. Its numbers, not industry averages — the point of measuring is that yours will differ.